Effective Date: August 5, 2026
Customer satisfaction is important to us.
Order Cancellation
Orders may be cancelled before they are shipped.
Once an order has been dispatched, cancellation is no longer possible.
Returns
Returns are accepted only if:
The product arrives damaged.
An incorrect product is delivered.
The product has a manufacturing defect.
To request a return, contact us within 48 hours of delivery with clear photographs and your order number.
Products must be unused and returned in their original packaging.
Non-Returnable Items
The following items cannot be returned:
Used products
Customized or personalized items
Products damaged due to customer misuse
Items without original packaging
Refunds
Once the returned product is inspected and approved, refunds will be processed to the original payment method within 5–10 business days.
Replacement
Where applicable, we may offer a replacement instead of a refund.
Contact
For return or refund requests, please contact our customer support with your order number and photographs of the product.